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Noticeboard

 Seasonal Flu Jabs

Seasonal Flu Clinics are now bookable for the following dates:

Rawtenstall 24 Sept 08:30 - 13:00

Padiham 01 October 09:00 - 12:00

Nelson 08 October 08:30 - 13:00

Heat Health Watch Service

Heatwaves can be dangerous, especially for the very young, the elderly or those with a chronic disease. Prolonged exposure to very high temperatures can mean the body is unable to reduce its own temperature, causing dehydration and heatstroke, which can be fatal. In particular, hot temperatures overnight make it difficult for the body to cool.

The Heat Health Watch Service operates in England from 1 June to 15 September each year, in association with Public Health England.

The Met Office forecasts day-time and night-time maximum temperatures, which are monitored regionally. When certain heat thresholds are passed, a warning is issued and sent to relevant NHS, social care, local and national government professionals, well as being displayed on our website. This enables organisations, frontline staff and individuals to take action to minimise the impact of the heat on peoples' health.

Audiology Service

The practice is currently offering a new audiology service from the Padiham and Nelson sites - ask at reception for further information. Over 55 year old can ask to be referred into the service for Free NHS hearing aids.

Patient Transport Services

we have added a link under clinics and services for patient who require patient transport services to get them to the hospital for an appointment - Patient Transport Services

 

Childhood Immunisations

Follow link on right side of home page and down load your personalised child immunisations due date planner to help and assist in planning when they are due and to make an appointment for your child continuing immunisation schedule.

 

East Lancashire Clinical Commissioning Group

Over the last 18 months East Lancashire CCG has been working alongside patients, carers and wider stakeholders like doctors and pharmacists to develop a vision for how they would like GP services to develop in future. Our vision is for GPs and partner organisations to work together more closely; to provide quality joined up care; with equal access to services wherever you live in East Lancashire. Together we came up with a simplified system to provide appointments in the practice, on the phone, online and in patients’ homes as required. Further information in document below.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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